Coddle Privacy Policy

Last updated: October 20, 2025

At Coddle, your trust matters. This policy explains how we collect, use, share, and protect your personal information when you shop with us, browse our site, or interact with our services.

By using our website or services, you agree to this policy. If you don’t agree, please don’t use our site.

1. Information We Collect

We collect information in three main ways:

Information you provide directly:

  • Name, email, phone number, billing and shipping address
  • Account login details (if you create an account)
  • Payment information (processed securely by third-party providers — we never store full credit card numbers)
  • Product reviews, comments, photos, or other content you choose to share

Information we collect automatically:

  • Device details (IP address, browser, operating system)
  • Browsing activity (pages viewed, time on site, clicks)
  • Cookies and similar technologies (see our [Cookies Policy])

Information from third parties:

  • Social media platforms (if you interact with us there)
  • Advertising partners and analytics providers (e.g., Google Analytics, Meta Pixel, TikTok Ads)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support and respond to inquiries
  • Personalize your shopping experience
  • Send promotional emails, texts, or offers (if you’ve opted in)
  • Improve our website, products, and marketing efforts
  • Protect against fraud or misuse
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information with:

  • Service providers who help us run the business (payment processors like Shopify Payments or PayPal, shipping companies like UPS/FedEx, email providers like Klaviyo, analytics providers like Google Analytics).
  • Marketing partners who help us deliver ads or promotions, but only where legally allowed and with appropriate opt-outs.
  • Legal authorities if required by law, regulation, or to protect our rights.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We never sell your personal information.

4. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data (subject to legal or operational limits)
  • Opt out of marketing communications at any time
  • Limit or reject non-essential cookies and tracking technologies
  • Exercise your “Do Not Sell or Share My Personal Information” rights under California’s CCPA/CPRA and similar U.S. state laws

To exercise these rights, email us at customerservice@coddleme.com or call 1-866-294-6630.

5. Data Retention

We keep your information only as long as needed:

  • Order and account data: up to 7 years (to comply with tax and accounting laws)
  • Marketing data: until you unsubscribe or request deletion
  • Customer support records: typically 2 years
  • Cookies and analytics data: according to our [Cookies Policy]

When no longer needed, we delete or anonymize your information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted payment processing
  • Restricted access to personal data
  • Regular monitoring for security vulnerabilities

While we do our best, no online system can be guaranteed 100% secure.

7. International Transfers

If you are outside the United States, please note that your information may be transferred to and processed in the U.S. We will take steps to ensure that your data receives appropriate protection in line with applicable privacy laws.

8. Children’s Privacy

Our site and services are not intended for children under 13, and we don’t knowingly collect data from them. If we learn that we have, we’ll delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the revised version here and update the “Last updated” date. For significant changes, we may also notify you by email or a site notice.

10. Contact Us

Questions about privacy? Want to exercise your rights? We’d love to hear from you:

  • 📧 Email: customerservice@coddleme.com
  • 📞 Phone: 1-866-294-6630