Shipping & Delivery

Last updated: October 20, 2025

At Coddle, we design smarter furniture and deliver it smarter, too. Here’s what you need to know about how your order gets from our warehouse to your home.

Quick Highlights

• Fast processing: Orders leave our California warehouse in 1–2 business days.
• White Glove Delivery: Free on orders over $999 (room of choice, setup, packaging removal).
• Standard Delivery: Available for smaller orders (threshold drop-off).
• Delivery window: 7–10 business days in transit; White Glove deliveries include appointment scheduling.
• Plan ahead: Check box dimensions & clear paths through doorways, stairs, or elevators.
• We’re here to help: Contact customerservice@coddleme.com or call 1-866-294-6630 with any questions.

Full Details

1. Warehouse & Order Processing

• All orders ship from our Stockton, California warehouse.
• Processing takes 1–2 business days (pick, pack, quality check).

2. Delivery Options & Fees

Orders over $999

• White Glove Delivery
  Includes delivery to your room of choice, full setup/assembly, and packaging removal.
  Fee: Free
  (Available in major metropolitan areas. Additional fees may apply for non-metro or remote locations.)

Orders $999 or less

• Threshold Delivery
  Item is delivered to the first accessible entryway of your home. No setup or packaging removal.
  Fee: 10% delivery fee
  (Applies to major metropolitan areas. Additional fees may apply outside metro areas.)
• White Glove Delivery (Optional Upgrade)
  Available for an additional flat fee and includes room-of-choice delivery, setup, and packaging removal.
  Fee: $200
  (Pricing and availability may vary outside major metropolitan areas.)

Remote & Non-Metropolitan Addresses

• Orders delivered outside major metropolitan areas may incur additional delivery fees.
• Any additional charges will be clearly displayed at checkout.

3. Scheduling Your Delivery

• White Glove orders: Delivery team contacts you to confirm date/time and check for access issues (stairs, elevators, etc.).
• Smaller items (ottomans, toppers): Typically shipped by UPS/FedEx — you’ll get tracking info, but no scheduled appointment.

4. Preparing for Delivery

• Measure your space — make sure boxes fit through doors, halls, elevators.
• Clear a safe path from entry to your room of choice.
• If you live in an apartment/condo, confirm building delivery rules ahead of time.
• For full tips, check out our Delivery Guide.

5. Delivery Timelines

• Processing: 1–2 business days.
• Transit: 7–10 business days depending on your location.
• White Glove: Includes delivery scheduling; drivers usually call ~30 minutes before arrival.

6. Packaging & Assembly

• We ship in compact boxes; assembly tools (if needed) are included.
• White Glove service includes assembly and removal of packaging.
• Standard Delivery = drop-off only (assembly and trash removal not included).

7. Delivery Issues

• Damage: Take photos right away and contact us. We’ll arrange repair, replacement, or refund.
• Delays: We’ll keep you updated and reschedule if needed.
• Lost package: If a courier misplaces your order, we’ll handle it with them on your behalf.

8. Contact Us

Need help with your shipment?

• 📧 Email: customerservice@coddleme.com
• 📞 Phone: 1-866-294-6630